Apex Office Solution Privacy Policy
Apex Office Solution values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our site, engage with our services, or interact with us.
Information We Collect
We collect personal data that you provide to us directly when you use our site, request services, place orders, or communicate with us. This may include: - Contact information such as your name, business name, address, phone number, and email address. - Account information if you create an account on our online platform. - Information relating to your orders or service requests, such as details about the equipment you own, service history, or specific requirements for sales, leasing, maintenance, or supplies. - Payment information necessary to process transactions, although specific payment card details are typically processed directly by secure third-party payment processors and are not stored on our systems. - Communications you exchange with us, such as inquiries or feedback.
We also automatically collect certain information when you visit our site. This may include: - Information about your device and browser. - Your IP address. - Pages you visit on our site and how you interact with them. - Dates and times of your visits.
We may receive information about you from third parties, such as business partners or service providers, in connection with the services we provide.
How We Use Your Information
We use the information we collect for various business purposes, including: - To provide, operate, and maintain our services, including processing sales of printers, managing leases, performing maintenance and repair services, and supplying toner and other consumables. - To process your transactions and fulfill your orders for products and services. - To manage your account and provide customer support. - To communicate with you about your orders, services, or inquiries. - To send you technical notices, updates, security alerts, and administrative messages. - To improve our site and services and develop new products and services. - To understand how users interact with our site and services. - To detect and prevent fraud and other illegal activities. - To comply with legal obligations and enforce our terms and conditions. - To send you marketing communications, where permitted by law or with your consent.
Legal Basis for Processing (for users in the European Economic Area and UK)
We process your personal data based on the following legal grounds: - Performance of a contract: To fulfill the services and provide products you have requested. - Legal obligation: To comply with applicable laws and regulations. - Legitimate interests: To operate our business, improve our services, prevent fraud, and for direct marketing (where not requiring consent), provided these interests are not overridden by your data protection rights. - Consent: Where we rely on your consent, such as for certain marketing communications, you have the right to withdraw your consent at any time.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the purpose of processing.
Data Security
We implement reasonable technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Sharing Your Information
We do not sell your personal data. We may share your information with third parties in the following circumstances: - Service Providers: We share data with third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping, IT support, and analytics. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed. - Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. - Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). - Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data. These may include the right to: - Request access to your personal data. - Request correction of inaccurate personal data. - Request erasure of your personal data. - Object to the processing of your personal data. - Request restriction of processing your personal data. - Request the transfer of your personal data to another party (data portability). - Withdraw your consent at any time where we rely on consent for processing. - Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the contact details provided below.
Cookies and Similar Technologies
Our site uses cookies and similar technologies to collect information automatically. Cookies are small text files placed on your device that help us improve our site, analyze usage, and provide personalized content. You can manage your cookie preferences through your browser settings.
International Data Transfers
Your information may be stored and processed in the United States or any other country where Apex Office Solution or its service providers maintain facilities. By using our site and services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws. Where required by law, we implement safeguards such as standard contractual clauses to ensure your data is adequately protected.
Links to Other Sites
Our site may contain links to external websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
Children's Privacy
Our site and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take steps to remove that information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our site. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please send your inquiry by postal mail to:
Apex Office Solution
155 W Wacker Dr, Suite 4200
Chicago, Illinois, 60601
USA